Who we serve · Cities and towns
Every resident can take part in town government
Permits, licenses, meeting packets, warrants, budgets and bylaws are how residents do business with the town. When they are inaccessible PDFs, some residents simply cannot.
Your deadline
- Your date depends on your population in the 2020 Census.
- 50,000 people or more: April 26, 2027. Under 50,000: April 26, 2028.
- Boards, commissions and departments that are part of the town follow the town's date.
The documents that matter most
Permit and license applications
Tier 1: residents use them to apply for services.
Meeting agendas, packets and minutes
Posted every week; monitoring keeps new ones accessible.
Budgets, annual reports and town meeting warrants
Tables and charts need real structure and descriptions.
Bylaws, zoning maps and plans
Maps need text alternatives; older plans may qualify as archived content.
Notices and forms from boards and commissions
Often scanned, so they need text recognition first.
Who usually leads the work
- The town or city clerk
- The ADA coordinator
- IT or the webmaster
- The town manager or administrator
How we help
- A free audit across every department's documents
- Monthly monitoring for meeting packets and new postings
- Forms rebuilt so residents can fill them in on screen
- Plain pricing you can put in a warrant article or budget line
What would it cost a city or town like yours?
The planner starts from a typical site of your type; change any number.
Where to start
Start with a free look at your website. We will show you which documents matter most, and which may not need fixing at all.